---
title: "Contact"
description: "Call us for advice (Mon–Fri 8:00–15:00), write to info@gramino.cz or ask on the online chat. Pickup and complaints in Třinec by prior arrangement."
canonical_url: "https://gramino.com/contact"
last_updated: "2026-10-20"
---

# Contact

## Let's talk gear

Call, write or ask on the chat. We'll help you choose, sort out your order or a return – just as we'd advise a friend before heading to the mountains.

- **Phone**: +420 792 372 934 — Mon–Fri 8:00–15:00 (CET)
- **E-mail**: info@gramino.com — We reply within 12 hours
- **Online chat**: Chat on the website — Ask any time we're online
- **We're also on Instagram**: [@gramino_cz](https://www.instagram.com/gramino_cz/)

## Quick answers

We've written up shipping, returns and complaints step by step – you'll often find the answer faster than you could call.

- [Shipping & payment](/shipping-payment) — Prices, delivery times and payment methods
- [Returns](/return-order) — How to return or exchange an item
- [Complaints](/complaints-policy) — What to do if your gear is faulty
- [Terms & conditions](/terms-conditions) — The rules of buying at Gramino

## Where to find us

### Warehouse & office

**Gramino s.r.o.**

Frýdecká 424  
739 61 Třinec  
Czech Republic

[Map](https://mapy.com/zakladni?q=Fr%C3%BDdeck%C3%A1%20424%20T%C5%99inec)

### Visits

Pickup, exchanges and complaints – please arrange your visit in advance.

### Billing details

Gramino s.r.o.  
Frýdecká 424  
739 61 Třinec  
IČO: 05769884  
DIČ: CZ05769884

## Sitemap

See the full [sitemap](/sitemap.md) for all pages.