--- title: "Frequently Asked Questions" description: "Frequently Asked Questions" canonical_url: "https://gramino.com/faq" last_updated: "2026-10-05" --- # Frequently Asked Questions ## Frequently Asked Questions Answers to the questions we get asked most often. You'll find all the important info neatly organized in one place. ## General questions ### Can I get a discount or a discount code on an order? We're a small specialist store focused on ultralight gear, and we work mainly with smaller brands who don't give us much room for discounts. That's why we keep fair prices year-round and don't offer regular discount codes. Instead, we try to add value elsewhere: we test gear on our own treks and share our experience in articles, videos and the Život na treku podcast, we help you choose gear over chat or phone, we actually keep stock and ship fast, and we support the community and organize events (like the Život na treku festival). On top of that, we offer cheap shipping from 59 CZK and free shipping from 2,500 CZK. If you want to save some money, check out our sale section – you'll sometimes find the last pieces in stock or older collections there. We also sometimes have discounted bundles or a free gift with purchase – we announce all of that on social media and in our newsletter. Thanks for understanding and for supporting small brands. If you'd like help choosing gear, just write to us – we're happy to help! 👋 ### I'm having a problem with a discount code. Please send us the coupon code and a short description of the problem by email (info@gramino.cz) or chat. Monika or David from the Gramino team will get back to you right away. 🙂 ### By when will you ship my order, and when will it arrive? We ship in-stock orders right away – if you make our cutoff times, your parcel usually arrives the next business day. Cutoffs: GLS by 7:30, PPL by 8:30, Zásilkovna by 11:00 and Česká pošta by 12:00. Orders placed after these times ship the next business day. For more details, check out our [Shipping & Payment](/shipping-payment) page. We'll send you an email once your order ships. Want to check the status of a specific order? Reach out to us by email (info@gramino.cz) or chat and we'll check it right away. If you're curious about the availability of an item we don't currently have in stock, let us know – we'll find out when it's expected back in. ### What's the status of my order? If you'd like to check the status of a specific order, reach out to us by email (info@gramino.cz) or chat and we'll check it right away. ### Do you have a physical store? We don't have a physical store yet – we're mainly an e-shop. By appointment, though, we're happy to welcome you at our facility in Třinec, where you can try out anything from our range and buy it on the spot if you like (card payment is available). Let us know what you'd like to try and what date would work for you – ideally at least a week ahead, so we can get everything ready. We'll check the date and get back to you right away. ### Can I try out your gear somewhere? Yes, by prior arrangement you can view and try out gear from our range at our facility in Třinec. You can buy it on the spot (card payment is available). Let us know what you'd like to try and what date would work for you – ideally at least a week ahead, so we can get everything ready. We'll check the date and get back to you right away. ### Can I use the lifetime warranty? Yes, some brands offer a lifetime warranty against manufacturing defects. Please send a detailed description of the defect along with photos to info@gramino.cz, and we'll get back to you with the next steps. ### How can I change the payment method on my order? Reach out to us by email (info@gramino.cz) or chat with your order number and your request. We'll check the status of your order, and if the change is possible, we'll make it right away and get back to you. ### When will product XYZ be back in stock? Thanks for your interest! Let us know via online chat which product you're after, and we'll check availability and get back to you as soon as possible with a restock date. ### I'd like to add more items to an existing order – how do I do that? If you'd like to add more items to your order, please call us first (see [contact](/contact)). We'll check the status of your order and recommend the best next step depending on the situation. ## Sitemap See the full [sitemap](/sitemap.md) for all pages.