---
title: "Returns"
description: "Change your mind within 30 days. How to return an order from gramino.com, what it costs and when you get your money back."
canonical_url: "https://gramino.com/return-order"
last_updated: "2026-11-04"
---

# Returns

This page is about changing your mind. If something arrived faulty or broke during normal use, that is a warranty claim — see our [Complaints policy](/complaints-policy) instead.

## How to return an order

### 1. Start the return

Go to the [return form](/returns) and enter your order number and the e-mail address you used at checkout. Your order number is in your order confirmation e-mail.

### 2. Pick what you are sending back

We e-mail you a link to the return form. Open it, tick the items, choose a quantity and a reason, and submit the request. The reason helps us improve — it has no effect on your right to return.

### 3. Send the items back

**Send the items to us directly.** Pack the items and send them to our address in the Czech Republic with any carrier you like. You pay the shipping cost. We recommend a tracked service — until the parcel reaches us, tracking is your proof that you sent it.

**Or hand the items over in your own country.** In many countries we can arrange a drop-off point close to you instead. It is a paid service — usually a few euros. Write to info@gramino.com with your order number and we will tell you whether it is available for your order and what it costs.

### 4. We refund you

As soon as the items reach us, we send your money back to the account or credit card you paid from, at the latest within 14 days.

> **Send returns to**
>
> **Gramino s.r.o.**  
> Frýdecká 424  
> 739 61 Třinec, Czech Republic  
> info@gramino.com  
> +420 792 372 934

## Swapping for another size or colour

We do not process exchanges. Return the item you do not want and place a new order for the one you do — that way the new item is on its way to you immediately, instead of waiting for your parcel to travel to the Czech Republic first.

> **Good to know**
>
> - You can try things on and handle them the way you would in a shop. If an item comes back worn or used beyond that, we may deduct what it costs to make it saleable again.
> - Please, send back tags and packaging if you still have them. It is not a condition, it just means the item goes straight back on the shelf and you get a full refund.
> - A few things cannot be returned: items made or adapted to your specification, and sealed items that cannot be returned for hygiene reasons once opened.
> - **If a parcel comes back to us uncollected, we may charge you what the failed delivery and its return cost us.** Decided you do not want the order? Tell us as soon as you can — if it has not shipped yet, we cancel it and refund you in full.

> **Need a hand?**
>
> Write to info@gramino.com or call +420 792 372 934 (Monday–Friday 8:00–15:00) — we usually reply within 12 hours.

## Sitemap

See the full [sitemap](/sitemap.md) for all pages.