Returns

Change your mind within 30 days. How to return an order from gramino.com, what it costs and when you get your money back.

This page is about changing your mind. If something arrived faulty or broke during normal use, that is a warranty claim — see our Complaints policy instead.

How to return an order

  1. 1

    Start the return

    Go to the return form and enter your order number and the e-mail address you used at checkout. Your order number is in your order confirmation e-mail.

  2. 2

    Pick what you are sending back

    We e-mail you a link to the return form. Open it, tick the items, choose a quantity and a reason, and submit the request. The reason helps us improve — it has no effect on your right to return.

  3. 3

    Send the items back

    Send the items to us directly. Pack the items and send them to our address in the Czech Republic with any carrier you like. You pay the shipping cost. We recommend a tracked service — until the parcel reaches us, tracking is your proof that you sent it.

    Or hand the items over in your own country. In many countries we can arrange a drop-off point close to you instead. It is a paid service — usually a few euros. Write to info@gramino.com with your order number and we will tell you whether it is available for your order and what it costs.

  4. 4

    We refund you

    As soon as the items reach us, we send your money back to the account or credit card you paid from, at the latest within 14 days.

Send returns to

Gramino s.r.o.
Frýdecká 424
739 61 Třinec, Czech Republic
info@gramino.com
+420 792 372 934

Swapping for another size or colour

We do not process exchanges. Return the item you do not want and place a new order for the one you do — that way the new item is on its way to you immediately, instead of waiting for your parcel to travel to the Czech Republic first.

Good to know

  • You can try things on and handle them the way you would in a shop. If an item comes back worn or used beyond that, we may deduct what it costs to make it saleable again.
  • Please, send back tags and packaging if you still have them. It is not a condition, it just means the item goes straight back on the shelf and you get a full refund.
  • A few things cannot be returned: items made or adapted to your specification, and sealed items that cannot be returned for hygiene reasons once opened.
  • If a parcel comes back to us uncollected, we may charge you what the failed delivery and its return cost us. Decided you do not want the order? Tell us as soon as you can — if it has not shipped yet, we cancel it and refund you in full.

Need a hand?

Write to info@gramino.com or call +420 792 372 934 (Monday–Friday 8:00–15:00) — we usually reply within 12 hours.